SEOtographer Support

We want to get you the help and/or information you require as quickly as possible. Before firing off a support ticket take a look at our documentation below. It may just answer your questions without the need to wait for a response.

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Frequently Asked Questions

WHAT PAYMENT TYPES DO YOU ACCEPT?

We accept credit card via Stripe.

We accept Paypal on a case by case basis. If you need to pay via Paypal, reach out.

You can pay via your Paypal account using your Paypal balance, credit card, or checking account you have linked to your Paypal account.

WHERE CAN I PLACE MY ORDER?

All SEOtographer orders are placed on our own website. To keep everything organized and in our accounting software, we do not accept orders outside of our website.

I MISSED A SALE. IS THERE ANYTHING I CAN DO?

Sadly not. Most of our sales and promotions are automatically scheduled and automatically expire when the clock strikes zero.

All is not lost however. Signup for our newsletter and join our Facebook Community. We announce sales via our newsletter and Facebook before anywhere else.

WHAT IS YOUR REFUND POLICY?

Due to the custom nature of our service, once your order is submitted there is no fiscal refunds for any reasons. Our work process begins almost immediately the moment you submit your order in the way of website review and research and other time-consuming work from our staff members. For this reason we are unable to offer refunds for any reason.

WHAT IF WE DON’T GET RESULTS?

In the unlikely event that you didn’t get results typical of other clients we will work with you until said results are acquired on our dime. No client gets left behind and every client gets what they paid for. We’ll work for as long as it takes.

HOW DO I KNOW MY INFORMATION IS SAFE?

We’ve put multiple safeguards in place to protect you, your identity, and your payment information.

Accessing Our Website

1. Our website is protected by two-factor authentication. You can’t login without having a physical device that’s physically with me at all times. The device also requires a fingerprint to activate.

2. Our website is 24/7 monitored by our enterprise-grade security company who instantly alerts and locks out any intrusion attempts.

3. Our website admin area is inaccessible from anyone not within a 50 mile radius from our offices. Most hacks originate in China and Russia and their instantly blocked from reaching our admin area. They couldn’t login even if they had our password and fingerprint.

Protecting Your Payment Information
As for your payment information, we actually never see your payment information or keep a record of it.

When paying via Paypal they handle all the heavy lifting on their website no matter which payment source you choose to use.

When paying via Credit Card Stripe handles the processing via their website and only responds with a “Approved” or “Declined” to our shopping card. If Approved, they process the payment and tell us to send you the digital goods.

Protecting Your Information
The less information you have online the better. You’ll notice that for purchases we only require the bare minimum of information. We collect your name, email, and zip code. We only collect this much information because it’s needed to make your purchase, login later (to access your downloads) and your zip code is required to verify your payment information with Paypal/Stripe.

We don’t require or even allow you to submit your street address, phone number, etc. Why would we need that? We don’t, unlike our competitors, we don’t ask for it.

Protecting Your Information From Being Intercepted
Our website always uses the latest in SSL encrypted certificate’s provided by the industry leaders in website security so your information is protected during checkout or even just casual surfing in which you may be reading a blog article. Bottom line, your information is not going to get intercepted by anyone.

Protecting Your Cookies, Browsing Habits, and Ad Tracking
Our website only uses the bare minimal when it comes to cookies. They’re always stored on your personal device as opposed to our servers. Mainly are cookies are used for basic shopping cart functions like saving your shopping cart page to page, saving your coupon codes, etc.

As for browsing habits and ad tracking, we don’t participate and never will. Our website will never have ads either.

Our website does use basic analytical tracking but it’s never personally identifiable information. For example, we may know 383 people looked at our Sky Swap Perfection page today, but we don’t record or track who those people were.

As you can see, we take security very seriously. We truly believe in 2022, there’s no other way.